
Remote Medical Staff
RMS offers comprehensive solutions to streamline medical operations, from patient scheduling and coordination to medical transcription and staff credentialing. These integrated services help healthcare providers optimize their administrative workflow while maintaining high standards of patient care and compliance.
About RMS
Our Remote Medical Staff (RMS) is an integral part of our commitment to delivering exceptional patient care. This team of skilled professionals operates from various locations around the world, ensuring that our patients receive continuous support, care coordination, and follow-up services no matter where they are.
With a diverse array of expertise, our RMS collaborates seamlessly with our in-house team to provide a comprehensive healthcare experience. From initial consultations and ongoing monitoring to post-surgical care and patient education, they play an important role in every stage of the patient journey.
By leveraging the latest telehealth technologies and communication platforms, our remote team ensures that all patient interactions are handled with the same level of care, attention, and confidentiality as in-person visits. Their flexibility and adaptability allow us to extend our reach beyond the traditional clinical setting, ensuring that our patients have access to world-class care, no matter the distance.
Our Commitment
At MSK, MSO, we believe that distance should never compromise the quality of healthcare. Our RMS is dedicated to maintaining the highest standards of patient care, ensuring that every patient receives timely, compassionate, and comprehensive care regardless of their location.
How We Work
Our remote team utilizes the newest technologies to stay connected with our in-house medical staff and patients. This includes secure communication platforms, telehealth systems, and EHR software to ensure that all patient interactions and data are handled with the utmost confidentiality and efficiency.

Alejandro Urich, MD
Venezuela
/
Director of Medical Service Organization
I oversee the coordination and management of remote healthcare services. I ensure that operations run smoothly while maintaining a high standard of care. My role involves leading teams, optimizing processes, and blending my medical expertise with my position as director of Medical Service Organization to deliver compassionate and efficient care to patients.
Our Departments
CLICK ON ANY DEPARTMENT
The Billing Division manages the full spectrum of Revenue Cycle Management (RCM), ensuring seamless and efficient processes from patient intake through to final payment. This includes verifying patient eligibility and benefits, submitting accurate claims to insurers, and obtaining prior authorizations. We handle denial management by reviewing, appealing, and resolving denied claims promptly to optimize reimbursement. Additionally, our team ensures timely payment posting and accounts receivable management to track outstanding balances and resolve payment discrepancies. We also oversee credentialing and provider enrollment to guarantee compliance and maximize reimbursement rates. By focusing on accuracy, compliance, and timeliness, the department contributes to the financial health of our practices and ensures a smooth revenue cycle.
Remote Medical Staff (RMS) can support every facet of a clinic department by handling a wide range of tasks, including managing referrals, answering calls, scheduling appointments, and organizing calendars. RMS also assists with translating and scribing visits, offering translation services from Spanish, Arabic, and Portuguese to English, proofreading notes, generating reports, and summarizing medical records. Additionally, RMS staff are well-versed in personal injury and workers' compensation workflows, ensuring seamless integration and efficient operation within the clinic. Furthermore, RMS professionals have knowledge of HMO, PPO, and Medicare systems and can help navigate these insurance processes within the medical office. RMS can also assist physicians retained as medical experts by maintaining contact with attorneys, scheduling and summarizing meetings and records, and generating detailed reports throughout the process.
The Admin Leads Department serves as the Practice Manager, overseeing medical practices and coordinating the operations of Remote Medical Staff (RMS). Key tasks include managing staff schedules, ensuring compliance with healthcare regulations, optimizing costs, overseeing patient flow, and improving administrative processes. Additionally, the department focuses on streamlining operations, handling patient inquiries, managing budgets, and implementing strategies to improve the quality of patient care and overall service efficiency.
Our Social Media Department is dedicated to helping doctors in the U.S. build a powerful digital presence, ensuring their remote medical services reach the right audience. We craft customized social media strategies that help doctors achieve their goals—whether that’s attracting new patients, growing their professional network, or strengthening their online reputation.
We manage content creation for platforms like Instagram, LinkedIn, and Facebook, curating engaging posts that highlight their expertise and services. Our team enhances LinkedIn profiles, expands professional connections, and facilitates networking opportunities. Through targeted advertising on Facebook, LinkedIn, and Instagram, we boost visibility and drive patient engagement.
Reputation management is also key—we monitor and respond to reviews across Yelp, WebMD, and Google, ensuring the practice maintains a trustworthy image. Additionally, we optimize organic Google ranking, increasing the visibility of their practice in search results.
With our strategic approach, we ensure doctors can focus on patient care while we handle their digital growth.

Madel Santiago
Philippines
/
Authorization
I manage clinic authorizations and have been a committed member of the practice since 2015, ensuring efficient service and patient support.

David Gonzalez, MD
Venezuela
/
Administrative Leaders
I'm currently serving as a remote medical staff member in the surgery department. My role encompasses overseeing the entire surgical scheduling process, ensuring all steps, from authorizations and medical clearances to hospital availability and postoperative reports, are meticulously followed. I also contribute to ongoing studies that are being implemented on patients, ensuring the highest standards of care and efficiency in the surgical process.

Rosi Cabrera, MD
Venezuela
/
Administrative Leaders
I am a physician from Venezuela who has been working with SDN since March 2023. I work in the Clinic Department and also in Medical-legal coordination. This has been an enriching experience as a professional, with an outstanding team.

Gabriel Garcia, MD
Venezuela
/
Administrative Leaders
I am a Venezuelan physician graduated in 2023, and since December 2023, I have been a dedicated member of the RMS team. I am tasked with orchestrating and guiding my peers in various activities, all aimed at enhancing operational efficiency across the multiple practices where our services are rendered.

Santiago Leon, MD
Venezuela
/
Clinic
I’m currently serving remotely in the surgery department, where I manage the full surgical scheduling process. This involves overseeing all aspects, from obtaining authorizations and medical clearances to coordinating hospital availability and drafting postoperative reports.

Stephanie Garcia, MD
Venezuela
/
Administrative Leaders
I am a 28-year-old physician living in Venezuela. I have been part of RMS for 6 months. I am currently working as a General Physician in Venezuela and RMS at Digestive Disease Associates.

Muhammad Zahid
Pakistan
/
Billing
I have three years of experience as a medical billing executive. I am set to specialize in neurosurgery billing in my current role, bringing three years of experience working in pediatrics and other practices. I have a strong background in utilizing different softwares for efficient claims processing and revenue cycle management. hold a master’s degree in political science, which has enhanced my analytical and problem-solving skills. My expertise includes timely filing appeals, resolving claim denials, and improving practice revenue. I am dedicated to maintaining accuracy, compliance, and effective communication with insurance providers

Afrah Mohammed, MD
Sudan
/
Clinic
After working a little over 2 months in the clinic department, Afrah currently works in the surgery department with David and the other surgery leads to ensure everything related to surgery is well taken care of. In her words, "I have enjoyed working in this VERY fast-paced practice so far, and I look forward to more beautiful days ahead."

Faisal Khan
Pakistan
/
Administrative Leaders
With 7 years of experience in Revenue Cycle Management, I excel in streamlining medical billing processes. My experience working with SDN has deepened my expertise in managing complex billing challenges. I am dedicated to optimizing our financial processes and ensuring accurate reimbursements.

Sumera Kalsoom
Pakistan
/
Billing
I am currently working with SBNS in the Billing department, leveraging my extensive experience in Revenue Cycle Management. I am responsible for all billing-related activities in my role, ensuring accuracy, efficiency, and compliance with industry standards.

Janna Torculas
Philippines
/
Social Media
Janna Torculas is a dedicated Social Media Manager, committed to connecting with audiences and creating engaging content. With extensive experience in managing social media accounts across various platforms, Janna specializes in building online communities, driving engagement, and enhancing brand visibility.

Roger Camargo, MD
Brazil
/
Clinic
I am Roger Camargo, a 34-year-old Medical Doctor. I’m passionate about helping people improve their health and well-being. I always strive to learn more to provide the best care possible and make a positive impact on my patients' lives.

Wilson Carrillo, MD
Bolivia
/
Clinic
I have studied Medicine at the State University Mayor de San Andres UMSA, and as a hobby I practice Karate I have a black belt.

Lucila Lopez, MD
Argentina
/
Clinic
I'm an Argentine-born healthcare professional who started out as a nurse, drawn to the power of caring for others. That passion naturally led me to pursue medicine, where I’ve found even more ways to make a positive impact in people’s lives. Now, as a physician, I'm grateful to be part of each patient’s journey toward well-being. I’m inspired every day by this team that challenges me to grow and become better. It’s truly a privilege to be here, helping others and continually learning along the way.

Leslie Martinez, MD
Dominican Republic
/
Surgery
My name is Leslie, and I am a doctor based in the Dominican Republic. I am 23 years old and have always been deeply passionate about helping others, which is one of the reasons I pursued a career in medicine. I pride myself on being kind, compassionate, and service-oriented, always striving to make a positive impact in the lives of those I work with. My favorite part of my job is not only helping people but also ensuring that I perform my duties to the highest standard. I am here to serve and support others, always giving my absolute best in everything I do.

Paola Pereira, MD
Portugal
/
Clinic
Hello, my name is Paola Pereira. I'm a Venezuelan Physician graduated at the Central University of Venezuela. I'm currently based in Madeira, Portugal. And I am part of the great team of the SBNS Clinic Department.

Ana Pozzi, MD
Brazil
/
Clinic
My name is Ana Carolina Pozzi, I’m from Brazil, and I’m a physician who graduated from Universidad Privada del Este in Paraguay. Throughout my career, I have achieved significant milestones in my studies, volunteer work, internship, and especially in surgical practice. I am fluent in Spanish and speak advanced English, which allows me to work effectively in diverse environments. Currently living in Paraguay and working in the Remote Medical Staff division at SDNeurosurgery.

Arturo Cabaleiro
Venezuela
/
Social Media
I have been a web developer for 5 years. I graduated with a degree in Business Administration and found my calling in the tech industry. I specialize in Shopify and Webflow, and currently work on bringing modern practices to the web.

Adriana Hernandez
Venezuela
/
Social Media
Passionate designer with experience in digital marketing and social media content design. Currently studying graphic design, with a special interest in branding.

Jayr Dulaca
Philippines
/
Authorization
Specializing in managing clinic authorizations. With a strong commitment to ensuring efficient service and providing exceptional patient support, I work to streamline processes and maintain high standards of care for all patients

Fahad Balakh
Pakistan
/
Billing
I was born in the Punjab province of Pakistan. I completed my graduation in Sports Sciences from the University of Punjab, Lahore. While my academic background is in sports, I pursued a career in medical billing and have now accumulated nearly 6 years of experience in the field. Though my educational path started in a different direction, my passion for detail-oriented work and problem-solving led me to the medical billing industry. Over the years, I have developed extensive expertise in handling various billing processes, including charge entry, claim submission, payment posting, and denial management. I am proficient in using multiple billing software systems such as CollaborateMD, NextGen, and AdvancedMD, and I am highly skilled in applying coding systems like ICD-10, CPT, and HCPCS.

Robert Bonalde, MD
Venezuela
/
Surgery
I am a 26-year-old Medical Doctor from Venezuela, very passionate about science and music. I live Medicine as profession, happiness as a lifestyle. In MSO, as part of Surgery Team, we make things happen: following the surgical candidates, making sure patients have accomplished every requirement they need to schedule a succesful surgery and have a proper follow-up.

Maria Schwighofer
Philippines
/
Authorization
My name is Maria Schwighofer, and I am a seasoned virtual assistant with over a decade of experience providing administrative support, customer service, lead creation, and document management to small and large clients. My experience includes work in both freelancing and BPO settings, where I improved my skills in appointment scheduling, cold calling, and email management with technologies such as Salesforce, HubSpot, and Google Workspace.

Amir Hussain
Pakistan
/
Billing
My name is Amir Hussain, and I’m a medical biller with over 5 years of experience in the medical billing field. I’m HIPAA certified and specialize in optimizing billing processes to ensure compliance and efficiency. My goal is to help healthcare organizations increase their revenue through accurate and timely claim management.

Maria Pabla Logo, MD
Nicaragua
/
Clinic
I am a Medical Doctor from Nicaragua with a strong vocation for compassionate and patient-centered care, specializing in virtual medical assistance. I support patients and healthcare providers with empathy, dedication, and efficiency, serving as a reliable bridge between them. I believe in accessible, warm, and human-focused healthcare.
.jpg)
Kezya Pineda, MD
Argentina
/
Clinic
I'm currently working in the Clinic department as part of the Remote Medical Staff team. I have enjoyed working closely with such a caring and experienced team, and appreciate the opportunity to learn so much about neurosurgical pathologies.

Neil Zanni
Venezuela
/
Administrative Leaders
I'm a highly skilled medical assistant with extensive experience in hospital care, intermediate care, and primary care settings. Known for my precision, attention to detail, and deep understanding of clinical protocols. I play an integral role in patient management, including clinical documentation, care coordination, and support for both conservative and surgical approaches to spinal disorders. My collaborative style, combined with a strong analytical mindset, makes me a trusted contributor to medical teams focused on delivering high-quality care.

Juliana Gordillo
Colombia
/
Clinic
I am a 23-year-old medical student in my final years, originally from Colombia and currently living in Argentina. I’ve been part of the GI clinic’s remote team for a few months now. My role includes answering patient calls, coordinating appointments, and supporting follow-ups. I truly enjoy being part of the patient care process.

Ruben Maestre, MD
Venezuela
/
Administrative Leaders
I am a doctor from Venezuela, presently serving as a member of the remote medical team with SBNS. This position enables me to work closely with a talented and energetic group, and I am truly enjoying the chance to help drive the organization's success. Collaborating with such skilled professionals has been a fulfilling experience, allowing me to strengthen my knowledge and expertise while building relationships within the team.

Aixa Medina, MD
Venezuela
/
Clinic
I am a physician from Venezuela, currently working as part of the remote medical staff with MSK MSO. My role allows me to collaborate closely with a talented and dynamic team, and I am thoroughly enjoying the opportunity to contribute to the organization's success. It has been a rewarding experience to work alongside such skilled professionals and get to know the team, while advancing my knowledge and expertise in the process.

Fidel Colina, MD
Venezuela
/
Clinic
I am a 26-year-old Venezuelan physician, currently working in the clinic department of SDN, where I am dedicated to coordination between patients and their respective treatments. I also work in our practice, Back 2 Life Pain Management, where I organize and serve as a point of contact between the facilities and our providers. I consider the patient-physician relationship important and helping them have a positive experience with our services, which we work for every day.
.jpg)
Amelia Arria
Venezuela
/
Social Media
Graphic designer from Caracas, Venezuela with 8 years of experience in Social Media and Branding capable of transforming ideas into creative projects based on digital tools and academic knowledge adjusting to the requirements requested to generate the best results.