Remote Professional Staff

RPS offers comprehensive solutions to streamline medical operations, from patient scheduling and coordination to medical transcription and staff credentialing. These integrated services help healthcare providers optimize their administrative workflow while maintaining high standards of patient care and compliance.

About RPS

Our Remote Professional Staff (RPS) is an integral part of our commitment to delivering exceptional patient care. This team of skilled professionals operates from various locations around the world, ensuring that our patients receive continuous support, care coordination, and follow-up services no matter where they are.


With a diverse array of expertise, our RPS collaborates seamlessly with our in-house team to provide a comprehensive healthcare experience. From initial consultations and ongoing monitoring to post-surgical care and patient education, they play an important role in every stage of the patient journey.

By leveraging the latest telehealth technologies and communication platforms, our remote team ensures that all patient interactions are handled with the same level of care, attention, and confidentiality as in-person visits. Their flexibility and adaptability allow us to extend our reach beyond the traditional clinical setting, ensuring that our patients have access to world-class care, no matter the distance. 

Our Commitment

At MSK, MSO, we believe that distance should never compromise the quality of healthcare. Our RPS is dedicated to maintaining the highest standards of patient care, ensuring that every patient receives timely, compassionate, and comprehensive care regardless of their location. 

How We Work

Our remote team utilizes the newest technologies to stay connected with our in-house medical staff and patients. This includes secure communication platforms, telehealth systems, and EHR software to ensure that all patient interactions and data are handled with the utmost confidentiality and efficiency. 

Alejandro Urich, MD

Alejandro Urich, MD

Venezuela

/

CEO

I oversee the coordination and management of remote healthcare services. I ensure that operations run smoothly while maintaining a high standard of care. My role involves leading teams, optimizing processes, and blending my medical expertise with my position as director of Medical Service Organization to deliver compassionate and efficient care to patients.

Our Departments

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Bookkeeping

The Bookkeeping Department is responsible for maintaining the financial accuracy and integrity of the organization. Our team oversees daily financial transactions, including recording expenses, processing payments, and reconciling accounts. We ensure that all financial data is correctly entered and updated, while also preparing financial reports and statements for review. Additionally, we manage payroll, track accounts payable and receivable, and handle tax compliance. By focusing on precision, timeliness, and regulatory adherence, the Bookkeeping Department plays a crucial role in supporting the organization's financial stability and operational success.

Authorization

The Authorization Department is responsible for managing prior authorization requests required by health insurance companies to approve certain medical procedures, services, or medications. This process ensures that treatments are medically necessary and cost-effective before they are performed. The department submits authorization requests through insurance portals, fax, or email and diligently follows up to confirm approval status. Once approved, orders or referrals are sent to the appropriate facilities, and patients are notified. In cases of denial, the department works according to the insurer’s guidelines to obtain necessary approvals.

Billing

The Billing Division manages the full spectrum of Revenue Cycle Management (RCM), ensuring seamless and efficient processes from patient intake through to final payment. This includes verifying patient eligibility and benefits, submitting accurate claims to insurers, and obtaining prior authorizations. We handle denial management by reviewing, appealing, and resolving denied claims promptly to optimize reimbursement.

Additionally, our team ensures timely payment posting and accounts receivable management to track outstanding balances and resolve payment discrepancies. We also oversee credentialing and provider enrollment to guarantee compliance and maximize reimbursement rates. By focusing on accuracy, compliance, and timeliness, the department contributes to the financial health of our practices and ensures a smooth revenue cycle.

Surgery

The surgery department is dedicated to providing exceptional, compassionate care from the moment patients choose to proceed with surgery through their full recovery, ensuring safety, comfort, and peace of mind at every step. We coordinate communication with primary care physicians, manage authorizations and preoperative paperwork, and handle all hospital arrangements from admission to discharge.

We oversee postoperative care, including follow-up monitoring, wound care guidance, rehabilitation coordination, and patient education on expectations before and after surgery. In addition, we manage prescriptions, refills, medication instructions, and all necessary medical equipment or supplies to support a smooth recovery. Our team also assists with scheduling, liaising with specialists and ancillary services, offering emotional support to patients and families, and ensuring strict adherence to quality and safety protocols. Our mission is to make the entire surgical experience as seamless and supportive as possible, from the initial consultation to a full and successful recovery.

Clinic

Remote Professional Staff (RPS) can support every facet of a clinic department by handling a wide range of tasks, including managing referrals, answering calls, scheduling appointments, and organizing calendars. RPS also assists with translating and scribing visits, offering translation services from Spanish, Arabic, and Portuguese to English, proofreading notes, generating reports, and summarizing medical records. Additionally, RPS staff are well-versed in personal injury and workers' compensation workflows, ensuring seamless integration and efficient operation within the clinic. Furthermore, RPS professionals have knowledge of HMO, PPO, and Medicare systems and can help navigate these insurance processes within the medical office. RMS can also assist physicians retained as medical experts by maintaining contact with attorneys, scheduling and summarizing meetings and records, and generating detailed reports throughout the process.

Administrative Leaders

The Admin Leads Department serves as the Practice Manager, overseeing medical practices and coordinating the operations of Remote Professional Staff (RPS). Key tasks include managing staff schedules, ensuring compliance with healthcare regulations, optimizing costs, overseeing patient flow, and improving administrative processes. Additionally, the department focuses on streamlining operations, handling patient inquiries, managing budgets, and implementing strategies to improve the quality of patient care and overall service efficiency.

Social Media

Our Social Media Department is dedicated to helping doctors in the U.S. build a powerful digital presence, ensuring their remote medical services reach the right audience. We craft customized social media strategies that help doctors achieve their goals—whether that’s attracting new patients, growing their professional network, or strengthening their online reputation. We manage content creation for platforms like Instagram, LinkedIn, and Facebook, curating engaging posts that highlight their expertise and services. Our team enhances LinkedIn profiles, expands professional connections, and facilitates networking opportunities. Through targeted advertising on Facebook, LinkedIn, and Instagram, we boost visibility and drive patient engagement. Reputation management is also key—we monitor and respond to reviews across Yelp, WebMD, and Google, ensuring the practice maintains a trustworthy image. Additionally, we optimize organic Google ranking, increasing the visibility of their practice in search results. With our strategic approach, we ensure doctors can focus on patient care while we handle their digital growth.

Ibrahim Khan

I am a Qatar-based bookkeeping professional, CIMA qualified, with a solid foundation in financial reporting and compliance. My career is driven by a passion for accuracy and helping businesses maintain financial health. I take pride in keeping records clear and organized, as I believe reliable bookkeeping is the backbone of smart decision-making. Working with teams that push me to grow is a privilege, allowing me to refine my skills daily. I am dedicated to supporting businesses behind the scenes, ensuring their financial records remain a dependable tool for future success.

Bookkeeping

Ibrahim Khan

Qatar

Kaushika Kapuliyadda

I started my career in bookkeeping handling basic tasks, which helped me build a strong foundation in the field. Over time, my role expanded into managing invoicing, calculating cryptocurrency gains and losses, and developing a sound understanding of compliance requirements. Today, I’m grateful to contribute my growing expertise while continuing to learn. I’m inspired daily by a supportive and well-coordinated team that works together to achieve and complete bookkeeping tasks efficiently. It’s a privilege to be part of a team that encourages growth and continuous improvement.

Bookkeeping

Kaushika Kapuliyadda

Sri Lanka

Musaab Sheikh

I am a qualified Chartered Accountant with nine years of experience in accounting and taxation, mainly within the healthcare and real estate sectors. I am based in Dubai, and over the years I have worked with both investment and healthcare organizations where I supported financial reporting, budgeting, tax planning, and compliance. I bring a mix of technical expertise and industry knowledge, and I focus on helping businesses strengthen their financial operations while supporting strategic growth.

Bookkeeping

Musaab Sheikh

Dubai

Madel Santiago

I manage clinic authorizations and have been a committed member of the practice since 2015, ensuring efficient service and patient support.

Administrative Leaders

Madel Santiago

Philippines

David Gonzalez, MD

I'm currently serving as a remote medical staff member in the surgery department. My role encompasses overseeing the entire surgical scheduling process, ensuring all steps, from authorizations and medical clearances to hospital availability and postoperative reports, are meticulously followed. I also contribute to ongoing studies that are being implemented on patients, ensuring the highest standards of care and efficiency in the surgical process.

Administrative Leaders

David Gonzalez, MD

Venezuela

Rosi Cabrera, MD

I am a physician from Venezuela who has been working with SDN since March 2023. I work in the Clinic Department and also in Medical-legal coordination. This has been an enriching experience as a professional, with an outstanding team.

Administrative Leaders

Rosi Cabrera, MD

Venezuela

Gabriel Garcia, MD

I am a Venezuelan physician graduated in 2023, and since December 2023, I have been a dedicated member of the RMS team. I am tasked with orchestrating and guiding my peers in various activities, all aimed at enhancing operational efficiency across the multiple practices where our services are rendered.

Administrative Leaders

Gabriel Garcia, MD

Venezuela

Stephanie Garcia, MD

I am a 28-year-old physician living in Venezuela. I have been part of RMS for 6 months. I am currently working as a General Physician in Venezuela and RMS at Digestive Disease Associates.

Clinic

Stephanie Garcia, MD

Venezuela

Faisal Khan

With 7 years of experience in Revenue Cycle Management, I excel in streamlining medical billing processes. My experience working with SDN has deepened my expertise in managing complex billing challenges. I am dedicated to optimizing our financial processes and ensuring accurate reimbursements.

Administrative Leaders

Faisal Khan

Pakistan

Muhammad Zahid

I have three years of experience as a medical billing executive. I am set to specialize in neurosurgery billing in my current role, bringing three years of experience working in pediatrics and other practices. I have a strong background in utilizing different softwares for efficient claims processing and revenue cycle management. hold a master’s degree in political science, which has enhanced my analytical and problem-solving skills. My expertise includes timely filing appeals, resolving claim denials, and improving practice revenue. I am dedicated to maintaining accuracy, compliance, and effective communication with insurance providers

Administrative Leaders

Muhammad Zahid

Pakistan

Fahad Balakh

I was born in the Punjab province of Pakistan. I completed my graduation in Sports Sciences from the University of Punjab, Lahore. While my academic background is in sports, I pursued a career in medical billing and have now accumulated nearly 6 years of experience in the field. Though my educational path started in a different direction, my passion for detail-oriented work and problem-solving led me to the medical billing industry. Over the years, I have developed extensive expertise in handling various billing processes, including charge entry, claim submission, payment posting, and denial management. I am proficient in using multiple billing software systems such as CollaborateMD, NextGen, and AdvancedMD, and I am highly skilled in applying coding systems like ICD-10, CPT, and HCPCS.

Billing

Fahad Balakh

Pakistan

Sumera Kalsoom

I am currently working with SBNS in the Billing department, leveraging my extensive experience in Revenue Cycle Management. I am responsible for all billing-related activities in my role, ensuring accuracy, efficiency, and compliance with industry standards.

Billing

Sumera Kalsoom

Pakistan

Janna Torculas

Janna Torculas is a dedicated Social Media Manager, committed to connecting with audiences and creating engaging content. With extensive experience in managing social media accounts across various platforms, Janna specializes in building online communities, driving engagement, and enhancing brand visibility.

Social Media

Janna Torculas

Philippines

Ana Pozzi, MD

My name is Ana Carolina Pozzi, I’m from Brazil, and I’m a physician who graduated from Universidad Privada del Este in Paraguay. Throughout my career, I have achieved significant milestones in my studies, volunteer work, internship, and especially in surgical practice. I am fluent in Spanish and speak advanced English, which allows me to work effectively in diverse environments. Currently living in Paraguay and working in the Remote Medical Staff division at SDNeurosurgery.

Administrative Leaders

Ana Pozzi, MD

Brazil

Afrah Mohammed, MD

After working a little over 2 months in the clinic department, Afrah currently works in the surgery department with David and the other surgery leads to ensure everything related to surgery is well taken care of. In her words, "I have enjoyed working in this VERY fast-paced practice so far, and I look forward to more beautiful days ahead.

Clinic

Afrah Mohammed, MD

Sudan

Leslie Martinez, MD

My name is Leslie, and I am a doctor based in the Dominican Republic. I am 23 years old and have always been deeply passionate about helping others, which is one of the reasons I pursued a career in medicine. I pride myself on being kind, compassionate, and service-oriented, always striving to make a positive impact in the lives of those I work with. My favorite part of my job is not only helping people but also ensuring that I perform my duties to the highest standard. I am here to serve and support others, always giving my absolute best in everything I do.

Surgery

Leslie Martinez, MD

Dominican Republic

Robert Bonalde, MD

I am a 26-year-old Medical Doctor from Venezuela, very passionate about science and music. I live Medicine as profession, happiness as a lifestyle. In MSO, as part of Surgery Team, we make things happen: following the surgical candidates, making sure patients have accomplished every requirement they need to schedule a succesful surgery and have a proper follow-up.

Surgery

Robert Bonalde, MD

Venezuela

Juliana Gordillo, MD

I am a 23-year-old medical student in my final years, originally from Colombia and currently living in Argentina. I’ve been part of the GI clinic’s remote team for a few months now. My role includes answering patient calls, coordinating appointments, and supporting follow-ups. I truly enjoy being part of the patient care process.

Clinic

Juliana Gordillo, MD

Colombia

Kezya Pineda, MD

I'm currently working in the Clinic department as part of the Remote Medical Staff team. I have enjoyed working closely with such a caring and experienced team, and appreciate the opportunity to learn so much about neurosurgical pathologies.

Clinic

Kezya Pineda, MD

Argentina

Maria Logo, MD

I am a Medical Doctor from Nicaragua with a strong vocation for compassionate and patient-centered care, specializing in virtual medical assistance. I support patients and healthcare providers with empathy, dedication, and efficiency, serving as a reliable bridge between them. I believe in accessible, warm, and human-focused healthcare.

Administrative Leaders

Maria Logo, MD

Nicaragua

Paola Pereira, MD

Hello, my name is Paola Pereira. I'm a Venezuelan Physician graduated at the Central University of Venezuela. I'm currently based in Madeira, Portugal. And I am part of the great team of the SBNS Clinic Department.

Clinic

Paola Pereira, MD

Portugal

Arturo Cabaleiro

I have been a web developer for 5 years. I graduated with a degree in Business Administration and found my calling in the tech industry. I specialize in Shopify and Webflow, and currently work on bringing modern practices to the web.

Social Media

Arturo Cabaleiro

Venezuela

Maria Schwiglhofer

My name is Maria Schwighofer, and I am a seasoned virtual assistant with over a decade of experience providing administrative support, customer service, lead creation, and document management to small and large clients. My experience includes work in both freelancing and BPO settings, where I improved my skills in appointment scheduling, cold calling, and email management with technologies such as Salesforce, HubSpot, and Google Workspace.

Authorization

Maria Schwiglhofer

Philippines

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