Privacy Policy
January, 2025
MSK Health, LLC ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose information when you use our website, musculoskeletalmso.com.
1.- Data Respect and Protection
All data collected by MSK Health, LLC is handled with the utmost respect and care. We are committed to ensuring that any information you provide is kept secure and used only for the purposes for which it was collected. We have implemented industry-standard security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information.
2.- Google Analytics
We use Google Analytics to track anonymous usage data, which helps us improve user experience on our website. Google Analytics is configured to collect only anonymous information, such as page views, browser types, and operating systems. We do not collect any personal or private information through Google Analytics. The data collected is used solely to enhance the functionality and content of our website.
3.- Cookies
Our website uses cookies that are necessary for its proper functioning. These cookies help us provide a better user experience by remembering your preferences and enabling essential features. We do not use additional cookies beyond what is required for the operation of the website. The cookies we use do not collect any personal information and are not used for tracking purposes beyond our website.
4.- Text Messaging (SMS) and Mobile Information
We offer a patient text-messaging service ("MSKMSO Texting") for appointment scheduling, confirmations and reminders, replies to patient inquiries, and secure photo upload/viewing links requested by patients. You receive text messages from us only if (1) you text our office first, or (2) you give us your mobile number and ask us to text you — in which case we send one confirmation message and will not text you again unless you reply YES. Consent is voluntary and is not a condition of treatment, registration, or any purchase.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, excluding vendors and service providers acting on our behalf solely to deliver messages (such as our SMS delivery provider). All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with, or sold to, any third parties. You may opt out at any time by replying STOP to any message. Reply HELP or call (858) 909-9033 for assistance. Full program terms are in our Terms & Conditions.
Message frequency varies based on your appointments and conversations with our office; most patients receive fewer than 10 in a month.
Message and data rates may apply.
5.- HIPAA Compliance
We handle personal health information in accordance with HIPAA. Please note that standard communication channels such as SMS text messaging are not encrypted and are not HIPAA-secure; see our Terms & Conditions for our text-messaging disclosures.
6.- Patient Communication
While we strive to maintain the highest standards of privacy and security, we encourage our patients to be cautious when sharing personal information online. Please avoid posting sensitive information in public forums or comments sections. If you need to discuss private matters, please contact us directly via phone or email.
7.- Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new Privacy Policy on this page. Your continued use of our website after any changes indicates your acceptance of the updated policy.
Email: mso@musculoskeletalmso.com
Phone: +1-858-451-4996
Address: 4150 Regents Park Row, Suite 325, La Jolla, CA 92037, California, US
Thank you for trusting Musculoskeletal MSO with your information. We are dedicated to ensuring your privacy and security.